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company policies,terms and conditions

 

READY TO WEAR AND DESIGNER ITEMS

We do not hold every item on our website in stock so please allow 1-3 weeks unless stated other wise via email. as we will order directly from our designer on your behalf if any delays occur we will contact you in due course. We like to ensure waiting times are kept to a minimum it is not the responablity of Tiaras & Teirs if if our suppliers are experincing delays, if you wish to cancel your item please cancel with in  24 hrs of your purchase. a full refund will be given, if how ever you dont cancel your order with in the 24hrs and still would like to cancell your order, there will be a handling fee of £25.00 

BESPOKE ORDERS

Bespoke orders requires a 50% deposit before design and creating starts, this deposit is non refundable after 24hrs of purchase, once you are happy with your consulation. We will contact you within the design and making process with progress photo's to make sure you happy with the design and to see if any tweeks need to be made with time frame of postage, once happy with your bespoke piece we will post via recorded delivery or special delivery via royal mail, with a tracking code. Our bespoke designs are non returnable or non refundable unless damaged or broken within transit, we would require 14 days with a statement of the reason why you wish to return the item and photos of proof of damaged after you recieved your item purchased, we have to right to refuse once the item is returned.

***Earrings and underwear are non returnable due to hygiene reasons, 

 

PAYMENTS 

 we accept payments all major credit cards and paypal payment option via our online website all prices are valid at the time of purchase please quote your referance number in any correspondence in regards to your order 

RETURNS

ready to wear and designer items, if your not entirely happy with your purchase please contact us within  14 days of recieving your item, with an email stating the reason why you wish to return, your puchase must be returned not used or worn, or broken and in its orginal box and packaging,  cost of return postage is payed by the consumer, once we recieved your returned item please allow 30 days for a full refund.  overseas consumers please state " goods returned"  on your parcel to aviod custom charges as we are not liable for costs that may incur.

POSTAGE 

Costumer are to make sure all details of address ect are error free and correct at the time of purchase, we are not liable for these mistakes once the item has been posted. once your order has been made and recieved via our stockist we aim to post out to you  on the next working day via royal mail either first class recorded or special delivery, a tracking number will be issued so we/you can trace your item. lost post is out of our control, if item gets returned to us (can take upto a month) we will repost your item as soon as possiblle we how evere waiver the right to a refund. If your item isnt picked up within two weeks via your local royal mail office and returned to us we shall contact and redeliverey your item a handling fee charge will be charged £7.50.

 

Customs duty  tax

We do not except any responsabilty or liable for payments on parcel delivered from outside the EU which may require a custom duty charge if above a certain value which is payable by the purchaser (you)  before you collect your item ,you will be contacted via royal airmail, parcel force if this is the case and can be held for upto weeks before returned, if fees arent paid, If you have to return any items back to us then please note on parcel " Personal belongings" to aviod ore charges again. If you require  redelivery of your item we will apply a surcharge of £35.00 in adminstration fees before we redeliver your item.

 

PRIVACY

your privacy is important to us any information collected and stored by us will not be used or sold on to any 3rd party, We do how ever collection information via our website direct data when you register or filling out text boxes like your name and address so we can process and deliver your order, Also we collect data using cookies from our system data which are non persoanable it relates to you but cant be used to specify your identify you, cookie's are a small text data which collection information in regards to the device you are using ie smart phone, lap top , computer, ipad  and will store information in reagrds to your present and past actions in order to improve your shopping experince, you can delete cookies at any time using your help on your own browser.

We will contact you for your permission for us to use photo's or any information of your wedding day on our website or as promotional tools and will not be used unless permission is given.

 payments that are made on our website are encripted ssl security which is between your browser and what payment system we are using. We offer secure https to transacitional part of our website.  

If you wish to delete your information held,  even alter or update any of your inforamtion please either log into your own account or contact us below, for secuirty purposes we may ask for more information to confirm your indentification will be required to comfirm its your account. Any personal information held may be given for legal reasons or purposes. 

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