Help & Support

Frequently Asked Questions
 

1. Orders

How do i place an order

you can either place an order directly via our website , or via email ordering online is easy just click the item you want to purchase enter quantity and add to basket. Or contact via email. Ordering via email we will send you an invoice with a link of payment. We often use this for bespoke orders

 

How do i odrer bespoke item

Its so simple to order a bespoke item! Just email us at TiarasNTeirs@mail.com and explain what you're thinking of. We will then make a few suggestions, and send over a few ideas and styles for you to look through with an indication of cost and lead time. Once you're completely happy with the design, we design and create the piece to your exact specification and hey presto! You have your very own utterly unique piece created especially for you. Our bespoke service is free, we never charge for design time, and there is no obligation to purchase anything even if we have sent you drawings, ideas, colour samples ect  with your initial consultation. A bespoke piece only ever goes ahead once you have approved the final design, Deposit and final cost. Once you have approved the final design and final cost, we send you an invoice with a link to online payment, and when payment has cleared, we start manufacture of your design. Bespoke pieces can take approximately 4-10 weeks to make. Bespoke items are non refundable or returnable 

 

Can I place an order by phone?

Unfortunately, for the moment orders can only be placed online or through email. However, please do contact us by email if you have any questions or queries at all. Our contact details can be found on the Contact Us page.

 

Do you have a shop where I can try on any products?

We dont have a premises to be able to try on any of our products as we only sell online at present. We are aiming to open a shop in the near future. But we do have a 14 return and refund policy Click here.

 

2.PAYMENTS

How do I pay?

  • Payments are accepted through paypal on their secure server you dont need a paypal account to pay you can also use a credit or debit card using the link through paypal. Payments must be made in full before items are dispatched. Our bespoke customzed items require a 50% deposit and is non- refundable if order is cancelled after 24hr upon argeement to purchase a bespoke design, After entering the inital contract and agreed by both parties. 
  • Orders may be cancelled within a 7 day period with no exceptions.  We reserve the right to cancel any customer's order if a customer's payment has not been received, or the item not delivered, then the sale is not complete and no binding agreement will have taken place.  If an item is out of stock, we retain the right to cancel the order.
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  • We do offer interest free payment plans for orders over £200.00 which a deposit will be required to secure your order please contact us 

 

 

 

3.DELIVERY

How much is delivery?

Delivery within the UK is £4.60 for recorded delivery and £7.20 for special delivery for orders under £100.00 .  FREE postage over £100.00.

We do not Deliver to international destinations at present . But if required please get in touch if you would like an item delivered to your country of origin.

 

Will I need to sign for my order?

All UK orders will require a signature upon receipt. If a signature is unavailable, Royal Mail leave a card for you to re-arrange delivery or collect your order in person

 

When will my order be delivered?

We can manufacture and despatch send most pieces within 10 working days, and our estimated lead times for each product are stated on each product page. When you place an order we confirm the despatch date, and confirm despatch once the order has been posted. UK ordered delivery time takes 1-2 working days, and international delivery takes 5-10 working days depending upon the destination.

 

Will I have to pay customs duty or import taxes?

At present, orders placed from within EU countries are not subject to customs duty or import taxes. Orders from countries outside the EU may be subject to customs duty and import taxes. Any import duty will be levied once your goods reach their destination country and additional charges for customs clearance must be borne by the recipient.

 

4.PRoducts

  • We do not keep every item in stock as most of our items are made to order from our designer's at Jupon, Raw Pearls, The Sass B and Poirier in which can take upto 1-2 weeks, Items we do have in stock will take 2-3 days including our ready to wear bespoke collection. Bespoke customized items (inc Taylor bridal veils) can take from 4-10 weeks and will be informed of this in your intial consultation. 
  • Most of our items and products are handmade therefore a slight variation in design or materials used are to be expected. Furthermore, whilst we have taken the up most care to represent the colour and appearance of all the materials accurately on this website, due to the variation in computer monitors colours may vary slightly.  
  • All statements , information and photographs shown on this website are a depict representation of the completed article contained on this site are believed to be correct and are stated in good faith.  However Tiaras And Teirs cannot guarantee are absolutely correct. We shall not be liable for any loss, damage or inconvenience arising from inaccuracies.

 

 

5.RETURNS

I bought something but it doesn't go with my dress. What can I do?

Depending upon the item, we can offer an exchange, credit note or refund for you. Email us at TiarasNTeirs@mail.com. Please note that unfortunately, due to compliance with health and hygiene regulations, we are unable to accept return of pierced earrings.

 

How do I return an unsuitable item?

Email us at TiarasNTeirs@mail.com for a Returns Authorisation, as we cannot accept returns without notification. Package the item securely, unworn and in the original packaging, and send it to our returns address using a tracked insured postal service, retaining proof of posting for your own security. We will then acknowledge the return and arrange a refund or exchange for you.

 

When will my card be refunded?

Your card will be refunded within 7 working days of us receiving your return and you will receive a notification email to confirm the refund. Depending upon the bank, refunds could take up to 28 days to show in your account.

 

I received an item which is faulty. What should I do?

As every item is hand made to order, and thoroughly inspected by us prior to despatch, faulty items are very rare. We take any item reported as faulty extremely seriously and arrange a formal investigation of the item to determine the nature and cause of the fault. If the goods you have received are faulty, please email us immediately at TiarasNTeirsmail.com to obtain Returns Authorisation, and then follow the procedure outlined above, returning the items within 14 days of receipt.

 

Will you confirm you have received my return?

We will issue a refund confirmation by email within 7 working days of us receiving the returned goods. In the unlikely event that you have not received a refund confirmation email within 14 days of posting your return to us, please contact us with your order number, name, billing address and postal service tracking number.